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Delivery and shopping notes

Practical updates for customers ordering, picking up, and tracking parcels from AR-STORE.

A courier handing over a parcel to a customer
Delivery5 min read

Read blog post: Why Delivery Charge Must Be Paid Before Dispatch

Why AR-STORE stopped normal cash on delivery after years of fake orders, high returns, and courier losses, and why delivery charge must be paid first.

Read guide
A parcel box prepared for delivery or exchange
Exchange6 min read

Read blog post: How We Manage Your Exchange Product

How AR-STORE handles exchange requests in Nepal, why change-of-mind exchanges are difficult, and why delivery-time checking is required.

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A phone showing social media contact messages
Support6 min read

Read blog post: Why AR-STORE Nepal Can Be Late Replying to DMs

Why AR-STORE Nepal cannot take every order through WhatsApp, Messenger, Instagram, TikTok, and comments, and why website ordering is faster and safer.

Read guide
A person holding a phone while checking a parcel
Support4 min read

Read blog post: Please Call AR-STORE Support During Working Hours

Please call AR-STORE support during office time for order, delivery, exchange, and payment help, and avoid late-night or holiday calls.

Read guide
A delivery rider on a scooter in a city street
Delivery2 min read

Read blog post: Fast Delivery with inDrive, Pathao, Yango, or Other Rider Apps

How AR-STORE customers can use inDrive, Pathao, Yango, Sajilo Ride, or another rider app for faster delivery by booking the rider themselves.

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Free delivery inside Kathmandu on selected bags
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