Terms & Conditions
Clear policies for pricing, tracking, rider checks, delivery handling, and dispute resolution.
Pricing & Taxes
All product prices displayed on arstorenepal.com are inclusive of applicable government taxes.
Order Processing & Delivery
Orders are processed within 24 to 48 hours. Delivery will be completed as per our Delivery Policy after the parcel is packed.
Parcel Tracking
Customers are requested to track their parcels using our official tracking page: arstorenepal.com/track. Our support team sees the same real-time website data, so please avoid calling for tracking updates.
Prohibited Use
Misuse, misrepresentation, or unauthorized reselling of our products or website content is strictly prohibited.
Dispute Resolution
All disputes and legal matters are subject to the jurisdiction of Kathmandu District Court, Nepal.
Delivery & Damage Policy
Customers must check the parcel at the time of delivery in the presence of the rider and take photo or video proof in the rider's presence to prove any damage or issue.
Rider Refusal to Allow Checking
If the rider does not allow you to check the parcel, please call us immediately at 9844373347.
After Rider Leaves
Once the rider leaves, no damage coverage or guarantee will be provided from AR-STORE.
Unverifiable Claims
Claims after delivery such as rain damage, third-party handling, or issues reported by someone else cannot be guaranteed because our team cannot verify such claims later.
