Returns & Exchange Policy

We are here to keep the process easy, transparent, and clear before the rider leaves your location.

Our Policy

  • Exchange only

    Refunds are not provided. Eligible orders can be exchanged only.

  • Request within 24 hours

    Damaged, defective, or incorrectly described products must be reported within 24 hours of delivery.

  • Check with the rider

    Open and check the parcel with the delivery rider present. If an issue is confirmed, return it immediately with the rider at no extra charge.

  • After the rider leaves

    Exchange handling costs Rs 250 when the delivery rider has already left.

  • Keep the original condition

    The product must be unused, in its original packaging, and returned in the same condition.

  • Choose the same or higher value

    A replacement must have the same or a higher value. Pay the price difference for a higher-priced item.

  • No lower-value exchange

    Lower-value exchanges, partial refunds, and store credits are not available.

  • Some items are excluded

    Clearance items, used accessories, and other marked items may not be exchangeable.

  • Important Note

    Please take a photo or video while opening the parcel in the presence of the delivery rider. If the rider does not allow checking, please call us immediately.

    Call 9844373347

  • Please Understand

    Once the rider leaves, it becomes difficult for our small team to verify later claims that cannot be proven.

    We appreciate your cooperation in helping us serve you better.